Internal Revenue Service United States Department of the Treasury
e-services On-line Tutorials Help Mailbox

Forgotten or Lost Password or PIN

If you have forgotten or lost your password or PIN you will need to repeat a portion of the initial registration process and will be issued a new confirmation code via the U.S. Postal Service.

You must then log back into e-services within 28 days and confirm your registration using this new confirmation code.

IMPORTANT: Please print a copy for your records before you submit your entries for processing.

Adjusted Gross Income (AGI)

Please provide your Adjusted Gross Income (AGI) from your most recent individual income tax return, Form 1040, 1040A, etc. Your AGI amount must agree with what was submitted on your original return prior to any amendment you may have made or any IRS adjustments. We suggest using your AGI from the prior year if your most recent return was filed within the last 4 to 6 weeks. If you filed last year's tax return after November 1, please use your AGI of the prior year tax return.

Choose one of the available tax years and enter your AGI.
Whole dollars only

Please select your preferred Password and Personal Identification Number (PIN).
(You must type password and PIN twice)

Rules governing the creation of the Password, and PIN have been created to further enhance the security of e-services. The most commonly encountered rules are identified below. Select this link to see the full set of password and PIN rules.
 Password must be at least 8 characters, contain an uppercase and lowercase letter, a number and a special character; cannot be the same as the username.
 PIN must be 5 digits only, cannot be all the same digits.

Terms and Conditions

Please read the following Privacy Act and conditions of use that explain why we are requesting the registration information, how it will be used, and your responsibilities as a registered user of e-services. After reading, please click on the Accept button to continue your registration.

If you do not accept the presented Terms and Conditions, you will not be granted access to e-services.

The registration information you entered will then be deleted and you will be returned to the e-services welcome page.

Privacy Act Notice:
The Privacy Act of 1974 requires that when we ask individuals for information about themselves, we state our legal right to ask for the information, why we are asking for the information, and how it will be used. We must also tell you what could happen if we do not receive all or part of the information, and whether your response is voluntary, required to obtain a benefit, or mandatory.

Our legal right to ask for information is 5 U.S.C. 301 and the Internal Revenue Code Sections 6001, 6011, 6012 and applicable regulations. The registration information we are requesting is used to create an e-services account for you and authenticate your identity, in other words, to ensure you are who you say you are. The information may not be disclosed except as provided by Section 6103 of the Internal Revenue Code. We may give the information to the Department of Justice and to other Federal agencies, as provided by law. We may also give it to cities, states, the District of Columbia and U. S. commonwealths or possessions to carry out their tax laws. We may give it to foreign governments because of tax treaties they have with the United States. Your participation in the e-services program is voluntary. As such, your responses to any of the registration questions are entirely voluntary. However, if you do not provide all or part of the information required to create your account and authenticate your identity, you will not be eligible for access to e-services.

Paperwork Reduction Act Notice:
The collection of information contained in e-services has been reviewed and approved by the Office of Management and Budget in accordance with the Paperwork Reduction Act (44 U.S.C. 3507) under control number 1545-1823. An agency may not conduct or sponsor, and a person is not required to respond to, a collection of information unless the collection of information displays a valid control number. Books or records relating to a collection of information must be retained as long as their contents may become material in the administration of any internal revenue law. Generally, tax returns and return information are confidential, as required by 26 U.S.C. §6103. The following table identifies the estimated length of time to complete the various e-services processes. This includes the time it will take to read the instructions, gather the necessary facts and enter the required information.

e-services Product
OMB Number Estimated Time to Complete
Registration to e-services
1545-1823 20 minutes
Required Password Maintenance
1545-1823 20 minutes
Forgotten Password Maintenance
1545-1823 20 minutes
TIN Matching Application
1545-1823 20 minutes
TIN Matching Interactive Session
1545-1823 10 minutes
Bulk TIN Matching
1545-1823 10 minutes
Application to Participate
in the IRS e-file Program
1545-0991 1 hour
Transcript Delivery System
Form 4506-T-Request for Copy of Transcript
of Tax Form
1545-1872 Recordkeeping 13 minutes
1545-1872 Learning about the law or the form 6 minutes
1545-1872 Preparing the form 11 minutes

If you have comments concerning the accuracy of these time estimates or suggestions for reducing this burden, we would be happy to hear from you. You can write the Internal Revenue Service Tax Products Coordinating Committee, SE:W:CAR:MP:T:T:SP, 1111 Constitution Ave NW, IR-6526, Washington, DC 20224.

Your Registration Obligations:
As an e-services user, you agree to provide true, accurate, current and complete information about yourself as prompted by the registration process and that you will maintain and promptly update this data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, obsolete or incomplete, or there are reasonable grounds to suspect that such information is untrue, inaccurate, obsolete or incomplete, the IRS has the right to suspend or terminate your account and refuse any and all current or future use of e-services.

Member Account, Password and Security:
As part of the registration process, you selected a username, password and PIN. You are responsible for maintaining the confidentiality of this information. While it may be necessary to disclose your username or PIN to an IRS employee or other individual, you agree not to disclose your password to anyone. You are fully responsible for all activities that occur under your password. IRS personnel do not have access to your password and should never ask you for it.
You agree to immediately notify the IRS at 1-866-255-0654 (international callers use 512-416-7750) of any unauthorized use of your password or account, or any other breach of security and ensure that you exit from your account at the end of each session.

If you do not accept the presented Terms and Conditions, you will not be granted access to e-services.
The registration information you entered will then be deleted and you will be returned to the e-services welcome page.

You may do either of the following:
  • Select Accept to submit all your entries.
  • Select Decline to discard all your entries.